Refund policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging.
How to Request a Return
To start a return, contact us at hello@quirkymoose.com. Returns must be sent to the following address:
Quirky Moose ApS
Vasbygade 10A
2450 Copenhagen SV
Denmark
If your return is accepted, you are responsible for shipping the item back to us. Items sent back to us without first requesting a return will not be accepted.
Partial Returns
If you purchased multiple items, you may return one or more items—even if they were bought in a single order. Please note that original outbound shipping costs (if any) are not refunded if you return only part of your order.
Return Shipping
Please note that you are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Condition of Returned Items
If the item has lost value due to use or damage beyond what is necessary to inspect its nature, features, and function, you may receive only a partial refund. The amount refunded will depend on the item’s resale value. We recommend returning the item in its original packaging to avoid damage.
Refund Process
If your return is approved, you will receive a full refund (excluding return shipping costs). If the item is devalued, we will deduct the corresponding amount from your refund.
We will process your refund within 14 days from the date we receive your return request. However, we may withhold the refund until we have received the returned item or until you have provided proof of shipment. Refunds are issued via the same payment method used for the original purchase unless otherwise agreed.
For any questions about returns, feel free to contact us at hello@quirkymoose.com.